Infotrak issues a statement on The CountyTrak Index

Infotrak has sent a statement to the media houses regarding the recently published CountyTrak Index that ranked counties on their performance basis. The statement says:

Infotrak’s CountyTrakTM Performance Index, developed in 2014, is a syndicated study which seeks to provide periodic and objective citizens’ scorecards on the performance of their respective County governments against set Key Performance Indicators (KPI’s) on the one hand, and the performance rating of elected leaders in each county on the other. 

The Index is the first of its kind and  magnitude in Kenya. It provides an excellent  baseline from which other evaluation tools  can be developed and more importantly  provides the county governments and other  interested stakeholders with robust statistics by ward on the perception of county residents over county governments’ performance of  the devolved functions.”

The CountyTrak tool consists of twelve core functions with thirty three key performance indicators and five approval rating questions. The functions included: Agriculture, Health, Education, Roads & Transport, Energy, Water management, Environment & natural resources management, Trade & Tourism, County Planning & Development, Housing, Lands & settlement, Culture & Sports and Social Services.

Infotrak CEO Angela Ambitho explained that “Opinion polls, while by no means infallible, are the only reasonably reliable way to measure public opinion.  Only through the publication of polls can a society ensure that leaders and decision-makers in government and the private sector know and understand what the public thinks.” She went on to explain that “While governments and elected leaders may or may not be assisted to make better decisions by the availability of poll data, it is reasonable to suppose that their having a good knowledge and understanding of public opinion is better for democracy than their not having it. Good information is better than misinformation”=

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The study which covers all the 47 counties, 290 constituencies and 1450 wards with an overall sample of n= 28,200 in the 2015 index and n=37,600 in the 2019/20 index is perhaps currently the only one of its kind and magnitude available in Kenya. Data was collected using Computer Assisted Telephone Interviews (CATI). The reporting structure appreciates the importance of the devolved government units, treating each county as an individual universe with an assigned cluster sample ranging from n=600 to n=2000, and with an error margin of between +/- 4  and +/-2 at 95% degree of confidence. 

This current CountyTrak Index was conducted between during the last quarter of 2019 and  January 2020. Public release of the index was set for June 2020 but was delayed to October 2020 due to the effects of the 

Covid-19 pandemic. The detailed results of the CountyTrak Index by county and by devolved functions are available for public consumption on our CountyTrak website:

We also take this opportunity to clarify that Infotrak has never approached any politician with the intent of compromising its CountyTrak Performance rankings in their favour. Infotrak is guided by the principles of honesty and transparency as well as the industry ethics and code of conduct in all its undertakings. 

The company denounces any allegations of this nature in the strongest terms possible. The company recognizes that an act of bribery is criminal, and that failure to report any solicitation to the authorities is also punishable by the law of the Republic of Kenya. The company urges those spreading falsehoods about the intentions and outcomes of the report to avoid cheap propaganda and use the right mechanisms to address their complaints. Instead of crucifying the messenger, they should go to the ground and find out what informed the poor ratings by their electorates.

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Infotrak Research & Consulting reserves the right to fair legal action in protection of its reputation, and will institute the appropriate legal proceedings against those spreading such falsehoods. 

Odipo Riaga
Managing Editor at KachTech Media
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